Shipping policy

SHIPPING POLICY

Last updated: 19 February 2026

1. Order Processing

All orders are processed within 24 hours (Monday to Friday, excluding bank holidays).

Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

During peak periods, product launches, or promotional events, processing times may be slightly extended.

2. UK Delivery

Delivery within the United Kingdom typically takes up to 5 working days from the date of dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

Postal service delays
Adverse weather conditions
Operational issues beyond our control

We primarily use Royal Mail services via Royal Mail Click & Drop and other trusted courier partners where necessary.

3. International Shipping

We ship internationally to selected countries.

Delivery times vary depending on destination and customs processing times.

International buyers are solely responsible for:

Import taxes
Customs duties
VAT or other local charges
Clearance fees

These charges are determined by your local customs authority and are outside our control.

4. Customs & Refused Shipments

If an international order is:

Refused due to non-payment of import taxes or duties; or
Returned to us as undeliverable due to customs issues,

We will refund the order value minus the original shipping cost and any return charges incurred.

If a parcel is destroyed or seized by customs due to non-payment of duties or regulatory restrictions, we are unable to issue a refund for the goods or shipping.

We accept no responsibility for customs delays, charges, seizure, or destruction of goods by customs authorities.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned to us due to an incorrect or incomplete address:

Re-shipping fees will apply.
Original shipping costs are non-refundable.

6. Lost or Delayed Parcels

If your parcel appears delayed or lost, please contact us at:

orders@alphaneontm.com

We will investigate with the carrier.

Claims for lost parcels must be made within 14 days of the expected delivery date.

7. Shipping Restrictions

Some products may be restricted in certain countries due to local regulations.

If shipping is not available to your country, please contact us at: