TERMS AND CONDITIONS
Terms & Conditions
When ordering from ALPHA NEON LTD by website or by phone you are agreeing to our terms and conditions as set out below but not exclusive to: -
ALPHA NEON LTD reserve the right to (via web order or phone orders): Change or remove (temporarily or permanently) the web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal. We reserve the right to change these terms & conditions of use at any time, and your continued use of the web site following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the terms & conditions of use regularly for changes. If you do not agree with any change to the terms & conditions of use you must immediately stop using the web site.
All product statements on this site have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure or prevent any disease or afflictions and are for use by adults over the age of 18+.
All reviews on the site are from independent individuals and are not the views of ALPHA NEON TM or its staff.
This information on this website is provided for informational purposes only and is subject to change without notice. It is provided ‘AS IS’ and without any warranty. Any risk arising out of the use of the information or products on this website shall remain with the reader. IN NO EVENT SHALL ALPHA NEON BE LIABLE FOR ANY DIRECT INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), ARISING OUT OF OR IN CONNECTION WITH THE AVAILABILITY, PERFORMANCE OR USE OF THE INFORMATION OR PRODUCTS CONTAINED OR SOLD ON THIS WEBSITE, EVEN IF ALPHA NEON HAS BEEN ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES.
Payment / Security checks
All payments are taken by PAYPAL for your security and convenience. We take your security very seriously. We do not hold or store your payment details. All transaction information passed between ALPHA NEON and PAYPAL is encrypted using the latest 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent back from PAYPAL. You can be completely secure in the knowledge that nothing we pass to the PAYPAL servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
We use a courier to deliver your order in the quickest time possible. all orders will be posted same day or the next working day (excluding weekends and bank holidays). Orders placed after 2pm on Friday to Sunday will be dispatched on a Monday. Once your order has been processed in our systems a tracking number will be generated for your parcel. All deliveries need to be signed for. If no one is in when the courier attempts delivery a calling card will be left. To re-arrange delivery, call the number on the card along with your tracking number and arrange a convenient time for the courier to return. If the order is not collected within th coureiers specified time your order will be returned to us and you may be liable for redelivery charges or if subsequently cancelled, our normal cancellation terms.
You have the right to cancel your order prior to dispatch. However due to the nature of our rapid delivery times, this may not be possible. You have the right to return your order within 14 days of delivery. A full refund for the value of the products returned will be made to your payment method within 14 days of receipt of your return. You are responsible for the cost of the returns. We will not refund your order P&P charge.
Damages / missing items
Any damaged or missing items must be reported to ALPHA NEON within 24 hours of receiving your order. Any claims after this will not be upheld. Damaged items will need to be photographed and emailed to ALPHA NEON LTD as proof of damage. At our desecration we will may refund or replace or, if deemed unlawfully damaged, refuse altogether.
Returns & Refunds
If you wish to return any part or the whole of your order, please contact us via telephone or email to arrange courier collection. Our terms are as set out in the Returns Policy information.
These Terms and Conditions shall be governed by English law and you agree to submit to the exclusive jurisdiction of the English courts.
The layout and design of this website, and all the material published on this website, including text, graphics, photos, logos and attached documents, is the copyright of ALPHA NEON LTD. You may not copy any materials from this website without prior written permission.
3rd party links
Our website may contain links to websites controlled by third parties. ALPHA NEON LTD provides these links merely as a convenience. Access to other web sites is at your own risk and ALPHA NEON LTD is not responsible for and does not endorse or accept any responsibility over the contents or use of these web sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology however, if you previously provided personally identifiable information, cookies may be tied to such information. This information is used to help improve the Site and administer the Site. Distribution of Information. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the contact us form.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: , , , , , , , and the .
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: , the , , , , and .
- Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement