Orders shipped from the UK to the EU are subject to import VAT and customs charges.
Orders with a goods value of €150 or less are shipped under the IOSS scheme, so import VAT is calculated automatically and collected at checkout.
Customs duties are separate. The EU charges a duty of €3 and a handling fee of €2 per product type in the order. You can prepay these by choosing one of our three pre-pay shipping options at checkout, or choose the pay-on-delivery option and pay the courier directly before delivery.
Orders over €150 fall outside the IOSS scheme. Import VAT and customs duties are payable on arrival.
Parcels with unpaid charges are returned or destroyed, and we cannot refund orders destroyed due to unpaid import fees.
Shipping to the USA
Orders shipped from the UK to the USA are subject to import taxes and duties. You can prepay these by choosing one of our three pre-pay shipping options at checkout, or choose the pay-on-delivery option and pay the courier directly before delivery.
If the charges are not paid, the parcel will be destroyed. We cannot refund orders that are destroyed due to unpaid import fees.
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